State Farm® Insurance Agent Keinnen Kato

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What our customers say about us...

Emily Robinson

May 3, 2025

1 out of 5

"I have had continuous insurance with State Farm for over 40 years. I just received a terse note from Kato saying our insurance would not be renewed, due to recent "accidents"--all of which were minor body damage repairs that were completely optional for us to repair. At no point were we ever advised that applying for the coverage would cause our policy to be dropped completely; if we had been we could easily have done the repairs at our own cost. I am insulted and outraged. Worst customer service ever. We have paid tens of thousands of dollars to them over the decades and are good drivers. AVOID STATE FARM!"

We responded:

"Thank you for sharing your feedback, Emily. We're sincerely sorry to hear about your experience. We value your feedback and will continue to work on improving. In this instance, unfortunately having multiple accident claims within a few years has negative impacts on insurability. We try our best to advise customers about the effects of filing claims and try to give options for the best outcomes. We did notice that most claims were filed online and our office wasn't given the opportunity to assist/advise you. Please contact our office directly at 808-327-5433 and we would love to talk with you and provide you with guidance going forward."